Essays

Notes on Hospitality
& Narrative Design

Shorter reflections on guest experience, destination design and the ideas behind the Narrative Hospitality Framework.

From Hospitality Assets to Hospitality Experiences

Why the next competitive advantage may lie not in individual venues, but in how they connect over time.

Why the next competitive advantage may lie between the assets, not within them.

Seven principles for designing multi-day guest experience systems.

More essays are on the way.